Not sure what’s going on? Things are still ramping up here, so there will be glitches from time to time which I’ll make every attempt to cover on the site news blog.
If you’re having issues with the chat services, you have a few options.
- If you can log in via the web client, join the “lobby” chat room and ask questions there.
- You can make a comment on this post, and we’ll see it.
- We have a Facebook page, you can message us or comment there.
Support will become more elaborate as we grow and build up a FAQ and other documentation.
14 thoughts on “Support”
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hi …I am trying to login my account ..and I know my pin…bt I jst cant …is remind service unavailable
I can’t verify credentials in here, but if you email firstname.lastname@example.org I’ll check your login details and we can work out what the issue is.
$conn->message(‘email@example.com’, ‘This is a test message!’);
i am using this code and it shows me error :”could not connect to server”
There’s not really enough to go on there to diagnose the issue. It’s unclear what account you’re trying to send from, or how you’ve established the connection. Bear in mind while looking at examples that using encryption is NOT optional. Can you connect with a regular client such as Pidgin?
I deleted your last post, I couldn’t tell if you’d edited out the password from that. It looked like it was the real one. I saw the code though.
It looks like it’s done correctly from what I can tell, but I don’t know anything about that XMPP library. “Could not connect” sounds like a bit of a vague error message though. We know the server works and the account exists, so without more information from your system I really can’t make any good guesses about what’s going on.
$conn = new XMPPHP_XMPP(‘xmpp.chinwag.im’, 5222, ‘karamax11’, ‘7737516285’, ‘xmpphp’, ‘chinwag.im’, $printlog=true, $loglevel=LOGGING_INFO);
$conn->message(‘firstname.lastname@example.org’, ‘This is a test message!’);
i am able to connect through pidgin… but the code is not working please tell me what’s wrong with this …
i try this with different php5.1, php5.2. PHP5.5 version but its not working..
can you please send me a working xmpp library.. to my email id:email@example.com…
I don’t work with PHP so I don’t know what the options are. You’d be much better off trying a PHP support forum or something for this kind of thing.
The past couple of days a lot of messages have been lost. It seems that I can only send/receive one message after logging on, after which my client (pidgin) says the message is sent but it never arrives at the destination. Is there anything going astray at the Chinwag server?
Is the receiver of the message in your roster? Do you both have each other added as a contact? There’s a slight chance that some of the recent anti-spam config changes I’ve made are responsible for this, but I think it’s highly unlikely.
One thing I’d like to suggest first is trying a different client and seeing if the behaviour is consistent. Pidgin is, frankly, pretty awful in terms of XMPP standards support. I’d suggest testing with either Gajim or the Swift 4.0 beta which can be downloaded at: http://swift.im/releases.html
Hi Mike. We have been using Chinwag with Pidgin for several months now, 24/7, and it has been working perfectly until yesterday. Although my colleague thinks it became intermittent on Monday.
However, having said that we just both installed Gajim and that seems to be working without issue. Had a bit of trouble setting it up, and still don’t get any typing notifications, but it’s at least passing messages through. It unfortunately doesn’t handle any other protocols though, so I have to have Skype contacts in Pidgin running at the same time.
I’ll let you know how Gajim pans out in a few days time..
Yeah, please let me know. It’s mainly Pidgin’s lack of Carbons support that takes it out of the “usable” category for me personally, and that lack is often the primary culprit when messages appear to go astray with Pidgin.
Gajim’s standards support is fantastic but as you saw it’s pretty daunting as far as UI goes, the complexity has a price. Swift is a nice compromise between standards and usability, but it only supports a single active account at a time …
Perfection doesn’t exist (yet!). 🙂
I’d recommend logging into the web client at https://chat.chinwag.im/ for sanity checking of sent/received messages too. That should always be fine. Feel free to add firstname.lastname@example.org and hit me up directly via IM too.
Still got problems, even with Gajim. Will try to get you on IM..
Is Movim down? Stopping us from connecting to chats?
I am trying to message my contacts and it appears no chats are there. They were fine a few hours ago?