Support

Not sure what’s going on? Things are still ramping up here, so there will be glitches from time to time which I’ll make every attempt to cover on the site news blog.

If you’re having issues with the chat services, you have a few options.

help photo

Photo by Anthony Albright

  • If you can log in via the web client, join the “lobby” chat room and ask questions there.
  • You can make a comment on this post, and we’ll see it.
  • We have a Facebook page, you can message us or comment there.

 

Support will become more elaborate as we grow and build up a FAQ and other documentation.

14 thoughts on “Support”

  • buysguy says:
    October 17, 2015 at 11:17 pm

    hi …I am trying to login my account ..and I know my pin…bt I jst cant …is remind service unavailable

  • karamax says:
    October 25, 2015 at 12:31 am

    connect();
    $conn->processUntil(‘session_start’);
    $conn->message(‘karamax11@chinwag.im’, ‘This is a test message!’);
    $conn->disconnect();
    ?>

    i am using this code and it shows me error :”could not connect to server”

    Please Help

    • Mike Barnes says:
      October 25, 2015 at 9:23 am

      There’s not really enough to go on there to diagnose the issue. It’s unclear what account you’re trying to send from, or how you’ve established the connection. Bear in mind while looking at examples that using encryption is NOT optional. Can you connect with a regular client such as Pidgin?

    • Mike Barnes says:
      October 26, 2015 at 11:01 am

      I deleted your last post, I couldn’t tell if you’d edited out the password from that. It looked like it was the real one. I saw the code though.

      It looks like it’s done correctly from what I can tell, but I don’t know anything about that XMPP library. “Could not connect” sounds like a bit of a vague error message though. We know the server works and the account exists, so without more information from your system I really can’t make any good guesses about what’s going on.

  • karamax says:
    October 25, 2015 at 3:57 pm

    include ‘XMPPHP/XMPP.php’;
    $conn = new XMPPHP_XMPP(‘xmpp.chinwag.im’, 5222, ‘karamax11’, ‘7737516285’, ‘xmpphp’, ‘chinwag.im’, $printlog=true, $loglevel=LOGGING_INFO);
    $conn->useEncryption(true);
    $conn->connect();
    $conn->processUntil(‘session_start’);
    $conn->message(‘karamax@chinwag.im’, ‘This is a test message!’);
    $conn->disconnect();

    i am able to connect through pidgin… but the code is not working please tell me what’s wrong with this …
    i try this with different php5.1, php5.2. PHP5.5 version but its not working..
    please help

  • karamax says:
    October 26, 2015 at 9:59 pm

    Sir,
    can you please send me a working xmpp library.. to my email id:singh.karam.max@gmail.com…

  • ajb says:
    March 2, 2017 at 9:21 am

    The past couple of days a lot of messages have been lost. It seems that I can only send/receive one message after logging on, after which my client (pidgin) says the message is sent but it never arrives at the destination. Is there anything going astray at the Chinwag server?

    • Mike Barnes says:
      March 2, 2017 at 9:58 am

      Is the receiver of the message in your roster? Do you both have each other added as a contact? There’s a slight chance that some of the recent anti-spam config changes I’ve made are responsible for this, but I think it’s highly unlikely.

      One thing I’d like to suggest first is trying a different client and seeing if the behaviour is consistent. Pidgin is, frankly, pretty awful in terms of XMPP standards support. I’d suggest testing with either Gajim or the Swift 4.0 beta which can be downloaded at: http://swift.im/releases.html

      • ajb says:
        March 2, 2017 at 12:41 pm

        Hi Mike. We have been using Chinwag with Pidgin for several months now, 24/7, and it has been working perfectly until yesterday. Although my colleague thinks it became intermittent on Monday.
        However, having said that we just both installed Gajim and that seems to be working without issue. Had a bit of trouble setting it up, and still don’t get any typing notifications, but it’s at least passing messages through. It unfortunately doesn’t handle any other protocols though, so I have to have Skype contacts in Pidgin running at the same time.
        I’ll let you know how Gajim pans out in a few days time..

        • Mike Barnes says:
          March 2, 2017 at 12:57 pm

          Yeah, please let me know. It’s mainly Pidgin’s lack of Carbons support that takes it out of the “usable” category for me personally, and that lack is often the primary culprit when messages appear to go astray with Pidgin.

          Gajim’s standards support is fantastic but as you saw it’s pretty daunting as far as UI goes, the complexity has a price. Swift is a nice compromise between standards and usability, but it only supports a single active account at a time …

          Perfection doesn’t exist (yet!). 🙂

          I’d recommend logging into the web client at https://chat.chinwag.im/ for sanity checking of sent/received messages too. That should always be fine. Feel free to add mike@chinwag.im and hit me up directly via IM too.

  • Mark says:
    March 11, 2018 at 11:53 am

    Is Movim down? Stopping us from connecting to chats?

    I am trying to message my contacts and it appears no chats are there. They were fine a few hours ago?

    Thanks

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